We currently have over 2500 businesses in the US & Canada eagerly seeking individuals to rate and evaluate their customer service at their local branches.
Secret Shopping is a research method used to observe and evaluate various components of a business. A secret shopper documents the customer experience and uses the business' standards and expectations as the metric for evaluation. It is meant to be an independent and objective means of gathering information from the customer's perspective.
A secret shopper poses as an ordinary customer and undertakes the same type of activity as any regular customer and in the same type of circumstances. The information obtained during a secret shop is then recorded and reported. Afterward, an analysis of the various aspects of the information collected during the secret shop will contribute to a company's market research and assist them in identifying areas of strength and opportunities for improvement.
All Shoppers are required to have a bank account for their transactions. Shoppers chosen for a particular assignment will receive an e-mail notification that acknowledges that they have indeed been chosen for the assignment. This e-mail will contain additional instructions/information related to the assignment and how to proceed. Shoppers are required to read all assignment e-mails in their entirety as they may contain instructions/information that, if not read and understood, could result in the secret shop being invalid. Shoppers may not receive payment for any invalid reports.
Our secret shoppers are encouraged to call/e-mail if they have any questions that would clarify any information about a particular assignment.
Once a secret shopping assignment has been carried out, shoppers are required to fill in a report related to that specific assignment. Mystery shoppers must access our on-line reporting system via our Existing Shoppers page to access the report. Shoppers are required to log in, fill in the report, and then submit the report. Reports for the associated secret shop must be submitted within the designated time frame. Shoppers will be required to access the on-line reporting system before carrying out the assignment in order to obtain a copy of the report and download shop instructions directly from the report.
There are also companies that advertise in newspapers and make their ads sound like they are a mystery shopping company. In fact, one company has a similar sounding website to our own. However, they only offer you information about mystery shopping and how to become a mystery shopper, they do not have clients, they do not have mystery shops available for you. They charge you a fee for this information. We do not recommend this. We do not believe you should ever have to pay money to become a mystery shopper.
The average mystery shopping assignment will pay $15 per store, but can range between $10.00 and $20.00, depending upon the length and detail involved in each assignment. If an assignment is for a variety of stores in a single shopping centre, the pay may be in the $10 per store range, because there is no travel involved. Or if an assignment is lengthy and more detailed, the pay may be in the $20 range to allow for the additional writing on your part.
For some mystery shopping assignments, the payment might be as reimbursement of a service or product. Some mystery shopping assignments might be a combination of product reimbursement and a fee. Each mystery shopping assignment is different and will be uniquely explained in the instructions for each unique mystery shopping job. Most retail assignments will take about 15 minutes inside the store and another 10-15 minutes completing each questionnaire.